Frequently Asked Questions

Office hours are Monday through Friday from 9am - 5pm and we do our best to answer all calls. If we do miss your call please leave a message and someone will return your call within 24 hours.  During the job process you will be given an emergency number to call in case you need immediate assistance.

Ground Pro can accomplish the task that you need to be completed, no matter the size. We have not had to turn down a large project because of its scale or complexity.

Yes, we welcome both commercial and residential projects.

Yes, we are licensed and insured with copies available upon request.

Ground Pro and the companies it has acquired have been in business since 1977.

Whatever it is you are seeking, we can handle it. We believe that anything is possible as long as the design will be functional, aesthetically pleasing, and safe.

We accept checks, cash, ACH, and credit card payments (3% charge for credit).

We have several crews who perform different tasks.  Depending on the scope of work you may only see one crew at your site, or multiple.  All crews are highly trained and experienced.  Our employees are known for their professional appearance, customer friendliness and devotion to prodiving quality work on each and every job.

We utilize local nurseries and native plants whenever possible, but also make use of several top nurseries in the state of Ohio (and across the US when needed). Your particular design and landscaping needs will determine where we acquire the materials required for the project.

We know a reputation is a hard thing to earn, but easy to lose, so we pride ourselves on punctuation. On the rare occasion a problem arises, we will inform our clients and offer an opportunity to reschedule.

We love our crew and have to keep their safety in mind. Bad weather conditions are usually avoided. We take the weekends off because we want to spend time with our families and need to recharge our batteries. Then, we are fresh and ready to work hard all week.

We welcome your attendance, but it is entirely optional. You are welcome to take pictures of your landscape process (or to share some cookies with the crew); we have no objection. We will address any access needs before installation begins, such as entrance to the garage to install a controller/timer or access to backyard and gated areas.

We are in route to the job site between 7:00 to 8:00 am. We prearrange arrival times with clients based on travel time and/or pick-up requirements and normally work until around 4:30 pm to 5:30 pm.

With many years of experience in the landscaping business we can usually accurately predict the duration of a project. But, there are times that unforeseen delays occur. These are normally due to Mother Nature. Please be assured that we will do our best to stay on schedule and will keep our clients informed as to the progress of their installation, especially if we run into any unforeseen issues.